The digital experience expectation also extends into the role of the airline’s loyalty programme, as well as its alliances and partnerships. Many airlines are falling behind in this digital arms race.

Download this report to learn: The psychology of personalization as a retail driver and ... and loyalty. How airlines who have embarked on customer-centric digital systems deployment have tailored ...

LONDON, Nov. 21, 2024 /PRNewswire/ -- CellPoint Digital, the leading provider of payment solutions to the airline and travel industries and a global pioneer of Payment Orchestration, has secured ...

Alaska Airlines is adding two customer experience executive roles on the heels of its acquisition of Hawaiian Airlines in September. Alaska named Natalie Bowman VP of digital experience Wednesday.

Most engagement is direct with the airline. This represents a ... This means that focusing on enhancing retail and F&B, preferable through a digital tech lens, has become even more important ...