The digital experience expectation also extends into the role of the airline’s loyalty programme, as well as its alliances and partnerships. Many airlines are falling behind in this digital arms race.

Nike’s second-quarter financial performance for Fiscal Year 2025 has revealed significant challenges the company must ...

Download this report to learn: The psychology of personalization as a retail driver and ... and loyalty. How airlines who have embarked on customer-centric digital systems deployment have tailored ...

Alaska Airlines is adding two customer experience executive roles on the heels of its acquisition of Hawaiian Airlines in September. Alaska named Natalie Bowman VP of digital experience Wednesday.