What is a CMS and how modern platforms are different
2024年10月8日 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Trade War? Tariffs? How a Trump Election Would Change Tech
2024年11月4日 · The Gist. Apple's vulnerability. Trump’s tariffs could heavily impact Apple, pressuring the company to move more production to the U.S. Semiconductor resilience.
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
A Look at 24 Enterprise Digital Asset Management Solutions
2024年11月14日 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable scalability and performance.
What Is a Call Center? How the Industry Works - CMSWire.com
2024年5月9日 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.
What Is Customer Experience (CX)? And Why It Matters
2024年1月31日 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
14 Marketing Certifications That Can Help Boost Your Earnings
2024年9月19日 · The Gist. Career impact. Marketing certifications can significantly increase salary and career advancement opportunities. Skill enhancement. Certifications help marketers stay current with ...
Google Launches November 2024 Core Algorithm Update
2024年11月13日 · The Gist. SEOs share woes. SEO experts share concerns over how Google's updates have — and will continue — to impact them. Inside Google’s Summit.
Reuters Events: Customer Miami 2024 - CMSWire.com
2024年11月12日 · The Reuters Customer 2024 Event will take place from November 12-13, 2024, at the Hilton Miami Downtown.. In a world where AI shapes every expectation, mastering the end-to-end customer journey is ...
Generative AI Timeline: 9 Decades of Notable Milestones
2023年6月28日 · The Gist. Back to the '40s? Generative AI has a long history with notable milestones from the 1940s to present, with significant contributions from researchers like Claude Shannon, Alan Turing and ...